Coneworx and Northgate Highways

Coneworx is a fully ISO9001 certified supplier of temporary traffic management (TTM) services for a diverse range of clients across Scotland.

Coneworx’s highly skilled and professionally trained teams offer a one-stop shop for all traffic management requirements, whether a small road closure, a diversion route, a large event, 12D temporary traffic signals or more complex 12A/B high-speed schemes. Coneworx develops comprehensive, bespoke solutions from early-stage planning to efficient implementation and thorough site clearing.

THE CHALLENGE

Coneworx struggled to source suitable like for like replacement vehicles when vehicles were off the road, to allow them to continue day to day operations. They aimed to reduce vehicle downtime during servicing, maintenance and repairs, and avoid resulting penalties for failed works

THE SOLUTION

After coming across Northgate Highways, previously known as Blakedale, on LinkedIn, Coneworx got in touch to discuss their business requirements and felt Northgate Highways’ offering aligned well with their needs. Northgate Highways’ scope and size of fleet, along with vehicle availability, provided confidence that replacement vehicles could be supplied when required. Vehicles also come with tracking and cameras, providing data in the event of an incident and providing reassurance and peace of mind.

Northgate Highways provided an initial consultative service and, by working in partnership with Coneworx, has been able to support and supply suitable vehicles as business requirements change and new challenges arise, whilst reducing vehicle downtime and providing full transparency of works arranged. The traffic management market and contract requirements change regularly, and the relationship with Northgate Highways has meant Coneworx have been able to spot hire vehicles and IPVS on an ad hoc basis, often at very short notice.

Northgate Highways’ specialist team are also happy to offer advice and support, and recently provided guidance on modifications to the design of a 3.5t Traffic Management vehicle, outlining changes that could and couldn’t be made and the reasoning behind this.

THE RESULT

Coneworx have found the service to be very personal and have a close working relationship with Northgate Highways built up over the duration of the contract. The team are kept well informed of upcoming services which are scheduled to reduce downtime, along with any issues or changes during servicing and repair.

Service and maintenance work times are prompt and the option to have a spare vehicle on site for any issues or breakdowns has been a massive help in ensuring Coneworx continues to provide the best service to customers. Coneworx look forward to continuing working in partnership with Northgate Highways.

"We have been working with Northgate Highways for our vehicle hire requirements for several years, and their service has consistently exceeded expectations. The quality and reliability of their fleet give us complete confidence in our operations, and their proactive approach ensures that any challenges are resolved quickly and efficiently.

The quality and reliability of their fleet give us complete confidence in our operations, and their proactive approach ensures that any challenges are resolved quickly and efficiently.

What truly sets Northgate Highways apart is their commitment to customer care - their team is responsive, knowledgeable, and always willing to go the extra mile to meet our needs. This level of professionalism and flexibility makes Northgate Highways an invaluable partner for our business, and we would not hesitate to recommend them to anyone looking for dependable vehicle hire solutions."

Operations Manager, Coneworx